Shop for womens and mens shoes - Diverso

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Return and exchange

The online store www.Diverso-bg.com informs its customers that under the Consumer Protection Act (APA), the product received by the customer due to the nature of the Internet trade can be returned within 14 days without explicit grounds for If the condition of the commodity is the same as that in which it was obtained, it is not used in addition to the sample, the integrity of the package is not impaired, and the commercial appearance is preserved (all labels, stickers, etc.).



Disclaimer of purchased products without justification.

If the ordered goods do not represent what you have requested, you can return them, replace them or return the value (excluding shipping costs) within 14 working days of receipt.

Before you send the product back to us, you must know that the products you will return as well as the packaging must be in the same condition as they were delivered (no traces of use, in the original packaging with all accessories, with stickers, unchanged state and accompanying documents).

The cost of courier services for the return of product (s) shall be at the expense of the Customer.

The refund for a purchased product is made after receipt of the shipment on our part, after we have ascertained in its entirety! Refunds are only made by bank transfer within 14 business days of the date of receipt of the shipment.

Coupon shipments will not be accepted!


Damaged or defective goods upon receipt. When receiving the shipment, you need to check the contents of the package for matching the item with the request. If a defective product is found within 24 hours of its receipt and in the undamaged commercial form of the goods and packing, we undertake to replace it with a new one according to the commercial guarantee of the respective company manufacturer or to refund the value of the goods you have paid, .55 of the Consumer Protection Act (APA) from the date you have exercised your right of withdrawal as a consumer.After this period or in case of violation of the commercial appearance or the packaging of the goods, the repairs of the goods shall be covered by the conditions specified in the warranty card.

If you get a defective product, you only need to contact the team at www.Diverso-bg.com and we will do our best to replace the products.

The cost of courier services for the return of product (s) is at the expense of www.Diverso-bg.com.

Refunds are made within 14 business days of the date of receipt of the returned consignment.



Wrongly delivered products.

In case of inconsistency of the goods with the features specified on the page www.Diverso-bg.com, the whole amount paid by the customer shall be refunded, including the transport costs paid by the customer for acquiring the goods according to Art. 59 (3) of the Consumer Protection Act (APA) and within 14 working days of receipt of the goods and undamaged commercial appearance of the goods and the packaging.

If you have received another product, please let us know immediately, return the product and it will be replaced.

All costs for the return and delivery of the right product will be borne by us.

 


Products that do not meet the site specifications.

If the product does not meet the specifications in our offer, you can return it for a refund or a full refund.

If you agree to replace the product with another at a higher value, you need to pay the difference, and if the value is lower, the difference will be refunded.

The cost of courier services for the return of product (s) is at the expense of the customer. In case the product is claimed, the transport costs are at the expense of www.Diverso-bg.com.

Refunds are made within 14 business days of the date of receipt of the shipment.

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